📅 Last updated: January 2026
Florida Medical Surplus ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
Information You Provide
- Identity & contact info: Full name, email address, phone number, mailing address
- Payment info: Zelle phone/email, PayPal email, Venmo handle, Cash App tag, bank account info (for ACH), or check mailing address
- Order info: Brand, product type, quantity, expiration dates, and condition photos of items submitted
- Communications: Emails, text messages, or phone calls between you and our team
Information We Collect Automatically
- Device & usage data: IP address, browser type, device type, pages visited, time spent on site
- Cookies: Small data files stored on your browser to improve site functionality
- Analytics: Anonymous aggregate data about how users interact with our site
2. How We Use Your Information
We use your information to:
- Process your sale, verify your items, and issue payment
- Generate and send prepaid shipping labels
- Communicate with you about your order status
- Send order confirmations, payment receipts, and customer service responses
- Comply with tax reporting obligations (1099 forms for sellers receiving over $600/year)
- Prevent fraud and verify ownership claims
- Improve our website and services
- Send marketing emails (only if you opt in)
We do NOT sell your personal information to third parties. Ever.
3. How We Share Your Information
We share information only with:
- Shipping carriers (USPS, FedEx) to generate your prepaid label
- Payment processors (PayPal, Zelle, Venmo, Cash App, your bank) to send your payment
- Service providers (web hosting, email service, customer support tools) who help us operate the business under strict confidentiality agreements
- Tax authorities as required by law (e.g., IRS 1099 reporting)
- Law enforcement only if required by valid subpoena, court order, or to investigate suspected fraud or stolen merchandise
4. Data Security
We use industry-standard security measures including SSL encryption for data transmission, secure servers, and limited employee access on a need-to-know basis. However, no online transmission is 100% secure. You provide your information at your own risk.
5. Data Retention
We retain your information for as long as necessary to:
- Complete your transaction (typically 90 days minimum)
- Comply with tax laws (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
After the retention period, your information is securely deleted or anonymized.
6. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we have about you
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Opt out of marketing emails (use the unsubscribe link or contact us)
- Restrict or object to certain processing
To exercise these rights, email us at info@floridamedicalsurplus.com.
7. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we've collected, the right to delete it, and the right to opt-out of any sale (we don't sell information, so this doesn't apply). To submit a request, email us at the address above.
8. Children's Privacy
Our service is not directed to anyone under 18. We do not knowingly collect information from minors. If we discover we have collected information from someone under 18, we will delete it immediately.
9. Cookies & Tracking
We use cookies to remember your preferences and analyze site traffic. You can disable cookies in your browser settings, but some features of the site may not work properly without them.
10. Third-Party Links
Our site may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email when possible and posted prominently on this page with an updated "Last updated" date.
12. Contact Us
For questions or concerns about this Privacy Policy or your data:
- 📧 Email: info@floridamedicalsurplus.com
- 📞 Phone: (813) 000-0000